Mpesa for the Blind, How it Works

Diana Yatich a visually impared staff at Safaricom gives her testimonial during the launch of M Pesa Interactive Voice Response and the celebrations of International day of Persons with disabilities at Michael Joseph center

Safaricom has unveiled a new Mpesa service option to allow visually impaired customers take full control of their account.

This follows increasing risk to the said customers of being defrauded since sometimes they have to reveal their M-PESA PINs to other people.

A world first, the new service will mean that the said customers can now access the mobile money services by dialing 234, then selecting the “M-PESA Services” option, followed by the “M-PESA Balance” option. This will then allow customers to enter their PIN and have their balances read out to them.

“Our vision at Safaricom is to Transform Lives, and we hope that this latest innovation will enable more visually impaired customers on our network to have control over their M-PESA accounts,” Safaricom Director of Strategy Joseph Ogutu said.

By accessing M-PESA through an Interactive Voice Response platform, customers can now ascertain their M-PESA balances before and after making transactions.

The platform will initially allow customers to query their M-PESA balances, with additional M-PESA services gradually being introduced in coming months.

By accessing M-PESA through an Interactive Voice Response platform, customers can now ascertain their M-PESA balances before and after making transactions.

Safaricom involved a focus group consisting of visually impaired customers in development and review of the service.

“When I have a basic feature phone, withdrawing or sending money has been quite an issue. I try to work with trust. We are excited by this innovation, which has been long overdue. It gives us independence and now we go ahead and transact without revealing our PIN,” IT Program Officer, Kenya Union of the Blind Jonah Simba said.

The service has been made possible through Safaricom’s investment in a voice biometric platform.


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Muhatia
Muhatia is the Managing Editor of Biz News Media Reach him via editor@biznews.co.ke