Madaraka Express Tickets Incorporated with New Security Features

Madaraka Express tickets now bear the names and National ID or Passport number of passengers to whom they are issued, Kenya Railways has said.

In an effort to enhance security, passengers looking to purchase tickets will now be required to provide their full names and National Identity Card Number when purchasing their ticket.

Introduced yesterday, those purchasing bulk tickets will be required to provide the full list of passengers who intend to travel along with their National Identity Card Number or Passport numbers.

In addition, those travelling on the Madaraka Express will be required to present their ticket along with their original National ID or Passport to enable them access the station and board the train as part of the check-in process.

On cases involving children, the tickets will only indicate that the ticket bearer is a child as opposed to outlining their identification details.

While working on an online purchase and payment system to improve efficacy of the ticketing process, the cooperation has announced that in the meantime customers can use the customer service call-in option upon which they will receive M-Pesa payment details.

“Members of the public are therefore advised not to obtain tickets from any third party sources or on platforms outside those provided by the Corporation, any existing online booking sites and mobile applications are not part of the Kenya Railways system” KR Managing Director Atanas Maina said.

The online module will also incorporate the use of mobile applications and USSD codes to make it accessible to all members of the public.

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