Facebook Messenger is now integrated in Jumia Travel’s system as a channel for Customer Service.
The integration of customer service for Messenger in Jumia Travel’s system offers a live chat experience on Facebook Messenger and can also be used to instantly request for a hotel room on the platform.
Jumia Travel’s COO and Co-Founder Estelle Verdier, said that the move is a show of the company’s commitment to always bring the latest technology and high-quality services to customer in Africa.
The tool will also be used to handle customer queries and requests such as airport pickup, and booking modification among others.
On its recently published hospitality report for Africa, Jumia Travel states that 51% of searches done on the website are via smartphones, with 68% of the bookings compared to 49% and 32% of searches and bookings respectively done through the desktop.
“We trust that Facebook Messenger will become a major channel in the coming years, and this new feature allows us to scale the communication with our customers on Messenger,” noted Stanislas de Dinechin, Jumia Travel’s Global Head of Customer Service.
Jumia becomes the first African company to integrate Facebook Messenger in its own system.