Safaricom to offer Businesses with insights for expansion.

Head of Research, design and strategy at mSurvey Aimee Leidich explains to Safaricoms Senior Manager Research and Insights Paul Omondi on how the Consumer Wallet works, Looking on is mSurvey Lead data Products mSurvey Samuel K.

Safaricom has today partnered with mSurvey to launch Consumer Wallet, a versatile mobile platform that quantifies offline consumer spending habits and trends

The wallet is set to empower businesses with the requisite insights to arrive at more strategic decisions, and with deeper understanding of their customer needs. The service will be available on both a subscription and license basis.

“Consumer Wallet addresses a pressing business challenge by providing real time collection, assessment and analysis of data. With the world currently undergoing an information revolution, it is essential that businesses in Kenya have the tools that offer the same advantages as those in Silicon Valley,” Safaricom Consumer Business Director Sylvia Mulinge said.

The solution leverages mSurvey’s mobile messaging platform to measure and benchmark Kenya’s cash economy, it also measures cash based spending drawn from Safaricom’s mobile subscribers. The data is then fed into the Wallet database benchmarking preferences and expenditures of various items.

Majority of the country’s consumer spending happens at informal businesses, which presents an information gap for businesses looking to explore business opportunities in the sector. Consumer Wallet plugs this gap by providing unprecedented insight into the spending habits of such “offline” consumers.


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