Early this week, Standard Chartered Bank unveiled Video and Chat Banking service in Kenya aiming to boost its customer experience.
The service allows clients to connect with banking agents via a secure video connection – or through chat or audio channels.
Following the launch, the service is now available to more than five million clients across Africa, Asia and the Middle East.
Speaking during the launch, Lamin Manjang CEO, Standard Chartered Kenya and East Africa disclosed that the Video Banking service is part of Standard Chartered Bank’s KES 150 billion investments in technology package announced last year.
Under the investment package the Bank has already introduced in Kenya a Mobile Banking app, Retail Workbench- iPad-based digital sales and service tool, a new online banking platform and fingerprint log-in technology.
How Video Banking works:
- Video Banking will be available to all clients via the Bank’s website between Mondays to Friday, 9.00am-6.00pm.
- Log in to standard chartered website, (https://www.sc.com/ke/) and on the right side of then footer click on “click to chat”. Select video chat.
- Video banking technology lets you chat face-to-face with a teller on a secure video connection from a location of your choice using a computer.
- The teller will take you through the issues you will raise and also take care of your banking business directly.
(NB: The service is available free of charge)
Among the new services on the channel is the Information-sharing capability which allows Call Centre agents to upload and share with clients’ forms and other documents.
The Bank will upgrade the service in the second phase to make it available through mobile devices. The upgrade will also enable Priority Banking clients to use video banking to consult face-to-face with investment advisors to explore new wealth management opportunities.
Standard Chartered has won numerous awards locally and globally for its continued investment in digital solutions. Last year Standard Chartered was also named “The World’s Best Consumer Digital Bank” by Global Finance for the sixth consecutive year and “The Best Regional Consumer Digital Bank for Middle East & Africa” by the same magazine for the fifth consecutive year.