Safaricom Customers will be able to send money via M-PESA for free from midnight tonight to midnight tomorrow.
This is a gesture of apology by Safaricom to its subscribers following yesterdays network outage affecting a number of core services such as Voice, Data, SMS, M-PESA and Enterprise services.
“I truly appreciate our customers’ patience and understanding as we worked to resolve the issue and sincerely thank you for staying connected to Safaricom. As a small gesture, from midnight tonight to midnight tomorrow, all our customers will be able to send money on the M-PESA network for free” noted Safaricom’s CEO Bob Collymore through a statement sent to our news desk.
In response to yesterdays outage, Mr. Collymore agreed that there was a failure on both their core network as well as their redundancy options.
“Our team worked as quickly as possible to resolve the issue and invoked our Business Continuity Planning protocol to restore services and the incident was marked as closed at 4:30pm ” he concludes.