Safaricom To Offer Real-Time Refund For Network Related Call Disconnections.

Safaricom Limited Chief Executive Officer Bob Collymore responds to questions during the launch of Safaricom network call guarantee and data manager product.The tool aims to hand customers more control on how they use voice,data or value added resources on the network and includes Safaricom Guarantee,My Data Manager and My Subscriptions.On the right is Cabinet Secretary,Information and Communications Mr. Joe Mucheru.

Kenya’s top telecom Safaricom Limited has today introduced a pack of new products designed to better experience for customers on its networks.

The products include; the safaricom guarantee, Data manager and my subscription manager.

This comes a month after the firm introduced BLAZE, a platform also aimed at enhancing its customers of upto 26 years of age to manage their Airtime and data usage. so, if you felt left out of BLAZE, here is a new option for you to become your own boss.

My subscription manager, the safaricom guarantee, and Data manager aim to hand customers more control on how they use voice, data or value added resources on the network .They are freely available on any handset in the country.


Through the first-of-its-kind promotion, Safaricom has committed to refund customers with up to one (1) minute of talk time in the safaricom guarantee, if they experience a network disconnection during local calls to other Safaricom subscribers.

“Over the last few years, we have invested an average Sh30 billion a year to build the best network for Kenya. However, we are aware there is a great deal of opportunity to enhance the experience on our network for our customers. The collection of products we are launching today aim to provide our customers with increased control over the services they use on our network,” said Bob Collymore, CEO, Safaricom.

In the occasion that users Data is out during browsing, they can device what amount of bandwidth they need to continue browsing under manager.


For prepay customers, they can dial *100*2# while Post pay customers can dial *200*2# This tool allows subscribers to restrict browsing on out of bundle rates. It seeks to resolve instances where a customer’s data bundles run out and the network switches automatically to the pricier airtime option when surfing the Internet.


In addition to the above, to avoid getting text updates that you have not subscribed to, prepay customers can dial *100*5# and manage their subscriptions, while post pay customers can dial *200*5#.

“As the sector continues to evolve and focus shifts to quality of service, this strong commitment demonstrates the belief that Safaricom has in its network and is testament to the fact that Safaricom continually innovates on behalf of its customers’ needs,” said Information Cabinet Secretary, Joe Mucheru.

As a service that will enable the company to offer refunds to customers should they experience a network disconnection, the Safaricom Guarantee will leverage the extensive investments Safaricom has made in building the most advanced network in the country.

Safaricom becomes the first operator in Africa to announce such initiatives, and is the first in the world to offer a real-time refund for network related call disconnections.


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