Gertrude’s Goes Mobile to Manage Staff Outpatient Benefits

Willy Soriney (Pfizer), Kama Rogo (World Bank Group) & Bob Collymore (Safaricom CEO)

Employees of Gertrude Children’s Hospital have today become among the first in Kenya to receive a mobile outpatient fund management solutions.

This follows a successful partnership of the hospital with Carepay and Safaricom. The scheme will be run over the M-Tiba platform, which CarePay has developed in partnership with Safaricom and PharmAccess Foundation.

 “As we grew our outlets and operations, it was becoming more and more challenging to operate our staff outpatient scheme. We’re delighted to be leading the way on mobile health innovation and we see M-Tiba as the future for the management of outpatient schemes by employers and insurers.” Noted Gertrude CEO, Gordon Otieno.

What does it mean to have a mobile outpatient fund management solutions?

Having this solution means that all staff will now receive an M-Tiba wallet on their mobile phone, allowing them to pay for their outpatient care, with funds pre-loaded by their employer.

Branded “Gerties wallet” the platform also means that the Employees can view their wallet balance and keep financial records of their medical claims. They will receive regular SMS notifications on their credit levels.


Willy Soriney (Pfizer), Kama Rogo (World Bank Group) & Bob Collymore (Safaricom CEO) Kees van Lede, Chief Commercial Officer at CarePay comments

Kenneth Afwande, Human Resource Manager at Gertrude’s, adds, “Employee welfare is very important to us, From the business perspective, we’re managing an increasingly large and complex scheme where process automation is needed to stop this important benefit becoming unwieldy and unaffordable.”

Registered Gertrude’s employees and their dependants in the M-Tiba system  will be able to access the credited amounts only on health-related expenses at one of the Gertrude’s outlets.

It’s important to note that Gertrude’s has full control of the spend on outpatient health benefits for their staff. And through their online portal they get real-time visibility of the status of individual and group funding, as well as staff utilization of different healthcare facilities.

The one year old  M-Tiba mobile health platform has already contracted over 2,000 healthcare facilities across Kenya. As well as the management of formal outpatient schemes for Corporates and insurers, donors are also using M-Tiba to disburse funds to needy and at-risk Kenyans.

This year, Safaricom will further roll out its M-Tiba mobile health wallet to all its customers.


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