Safaricom has announced a new service that allow M-PESA customers to access monthly statements free of charge via email.
This improvement is a follow up of the M-PESA relocation servers from Germany to Kenya, which took place last year in April.
“Every month an average of 30,000 customers’ visit our Retail Centres specifically seeking to receive printed M-PESA statements, as a prerequisite to accessing credit from financial institutions or for business reconciliation purposes,” said Betty Mwangi, Director – Financial Services, Safaricom.
Ms. Mwangi noted that on average a further 9,000 calls are made to the Customer Centre every month requesting for statements, and listed the new services as illustrative of the transformative power of placing more control at customer’s disposal.
With the new statements service, M-PESA customers will also have the option to proactively request for a statement, as well as set up automatic monthly statements every 5th day of the month in a move that is designed to enhance transparency and accountability for users of the service.
To access the statements, customers dial *234# from their handsets and follow prompts to enter the preferred email address they would like their statements sent to.
Customers have an option of accessing one-off statements for three, six M-PESA has over the years grown to become integral to Kenya’s economy, with over 22 million customers already registered to the service.