By TBR Correspondent @busines254
Liquid Telecom Kenya has expanded its partnership with KCB, the biggest banking network in East Africa, to now connect all the bank’s 24 branches in South Sudan via Very Small Aperture Technology (VSAT).
This enables the branches to access Internet links to the world’s satellite communication network, allowing faster and more efficient banking services for its South Sudanese customers.
“Limited ICT infrastructure has hampered regional banking institutions and businesses, as many have had to spend extra to set up ATMs and internal connections.
VSAT services are closing this gap by.. providing quality uninterrupted service,” said Ben Roberts, CEO Liquid Telecom Kenya.
Liquid Telecom has provided connectivity services to KCB in Kenya for the last 10 years, but this extended partnership comes as part of KCB’s investment to bring banking services closer to all of its customers.
This is in proposition to solidify and expand relationships with them, as well as improve overall customer experience. According to the EY Global Consumer Banking survey 2014 Convenience and accessibility have been cited as key factors in retaining customers in the banking sector.
Recent research indicate 28 per cent of customers opening bank accounts now choose their banks due to the availability of easy access to branches and banking facilities.
In East Africa, VSAT services are playing a key role in bringing services closer to the people, with the provision of seamless connectivity within the banks.